Salon Policies

Cancellations

We require 48 hour cancellation notice when multiple services are scheduled. A 24 hour notice is required for all other cancellations. A major credit card or gift card is required to secure appointments for elected services. Failure to cancel on time will result in 50% charge for the cost of the services reserved.

Arriving at Layers

Please arrive at Layers least 15 minutes prior to your scheduled service. We cannot guarantee your appointment, stylist or your service if you arrive late. If you do arrive late for your service, we may have to modify/reschedule your appointment or have an available stylist complete your service.

Requests to Redo Service

Requests to redo any Salon service must be made within 7 days of your appointment and will incur a 50% charge and are considered on a case-by-case basis. Requests made after 7 days will be treated as a new service and will be charged full price.    

Long / Extra Thick Hair

If you have very long or very thick hair that requires additional time and/or products to complete you will be charged accordingly on a case-by-case basis. 

Pricing

Stated pricing on this site as well as in our Salon is subject to change. Each Master Stylist at Layers Luxury Salon has his/her own price structure which is discussed with each client prior to service.

Payment Methods

Layers accepts all major credit cards including, VISA, Mastercard, Discover, Diners Club, American Express as well as personal checks. Note there is a $35 fee charged for all returned checks. 

Refunds / Product Returns / Product Exchanges

Refunds & exchanges are only given for unused / unopened products sold at Layers within 30 days of purchase. Layers Luxury Salon does not provide any other type of refunds.

Gratuities

Quality Salon service are customarily acknowledged by a gratuity of 15-20% which may be made directly to your service provider or conveniently added to all major credit cards, debit cards or gift cards at the time of payment for your service.  

Gift Certificates

Layers Gift Certificates can be purchased in any dollar amount in our salon. We are not responsible for lost or stolen Gift certificates. Gift certificates are redeemable towards Layers products or services. Gift certificates cannot be used to obtain cash, and the unused value cannot be redeemed for cash. Layers Gift certificates do not expire and non-refundable and can be printed or can be emailed and sent directly to the recipient on your behalf.   

Children

We gladly serve children of all ages and we ask that they be brought into the salon and the spa only if they have an appointment. It is our goal to keep our salon and spa a relaxing environment for everyone.

Questions?

For clarification on any of our Salon policies listed above please call (804) 282-8172 or contact us here.